Shipping policy
Shipping & Payment
We proudly offer worldwide shipping — wherever you are, we’ll deliver your order with care.
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United States, United Kingdom, Canada, Australia & New Zealand: 5–8 business days
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All other countries: 8–12 business days
Delivery times may vary slightly depending on your location and local customs processing.
Payment Methods
We accept all major payment options, including:
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Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
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PayPal
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Apple Pay
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Google Pay
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And other secure local payment methods available at checkout
All transactions are processed securely. We never store payment details or share personal data with third parties.
If you have any questions about shipping, payment, or your order, our support team is always happy to help.
Voluntary 30-Day Return Policy
In addition to the statutory right to cancel, we offer a voluntary 30-day return policy under the following conditions:
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The product must be unused
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The product must be returned in its original packaging
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The product must be in a resaleable condition
This voluntary return policy does not affect your statutory rights.
Return Shipping Costs
Customers are responsible for the direct cost of return shipping, unless the item is faulty or incorrect.
Return Address
For organizational and logistical reasons, the return address is provided after contacting our customer support or after a return or cancellation request has been submitted.
Please do not return goods without prior confirmation, as returns sent without authorization may not be processed.
Damaged or Faulty Items
If your order arrives damaged or faulty, please contact us immediately.
Failed Delivery / Incorrect Address
If a delivery cannot be completed due to an incorrect or incomplete address provided by the customer, we reserve the right to charge the customer for any additional delivery or return costs incurred.
Contact
If you have any questions regarding shipping or returns, please contact us:
📧 cleanerbro@outlook.com